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ICT strategy development, planning and implementation |
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Systems integration and upgrade |
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Business case development |
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Development of SLAs, service costing models and the underpinning processes required to support customer/supplier relationships |
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Advice on Back Office investment decisions, including potential outsourcing and/or shared service solutions |
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Third party contract negotiation and systems procurement |
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Service management – implementation and review of ITIL based processes |
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Project Assurance – providing specialist, independent advice to Senior Executives on the continued viability of major programmes and projects |
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Review of business plans, implementation of performance improvement and risk management frameworks |
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We also offer mentoring to our clients’ senior managers – ensuring that they have the ongoing capability and capacity to manage services effectively |
